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Ticket Operations Manager job in Frisco

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Frisco FC Dallas


1) --- TO VIEW EMPLOYER PROFILE and JOBS LIST --- Click the Name Link or Logo
Job Posting Date:  04/29/2024
Employer Name:  FC Dallas
Job Position Type:  Full-time Regular
Job Ref. #:  Ref_27341
Employer Type:  For-Profit Employer
Industry:  Sports Entertainment
Job Skills Category:  Sales-Sales Support

2) --- JOB LOCATION (FOR THIS ROLE) --- CLICK "Show on map" LINK
Onsite-Remote Status:  Onsite Position
Texas Region:  North Texas
City:  Frisco
State:  Texas - TX
Map - Work Location: 
9200 World Cup Way #202, Frisco, TX 75033, USA (Show on map)

3) --- WORK SCHEDULE INFO & SPECIAL CONDITIONS
Travel Requirements:  No Travel
Days X Hours per Week:  5days X 40hrs
Work Shift:  DAYS / 1st SHIFT
Work Week Format:  Weekdays Primarily
Job Special Conditions:  Overtime-As Needed
Holiday Work-As Needed
Weekends-As Needed
Work Days-Primary:  Work Days Will Vary
Work Hours-Primary:  Work Hours Will Vary

4) --- HEALTH COVERAGE BEGINS DATE - PTO & JOB PERKS - INCENTIVES INFO
Health Coverage Begins:  Employer Hasn't Provided Info Yet
Paid Time Off:  Employer Hasn't Provided Info Yet

5) --- JOB CLASSIFICATION & COMPENSATION INFO
Compensation Type:  Salary
Compensation Range:  $40k to $45k annual
Background Check:  Background Check Required

6) --- JOB DESCRIPTION & REQUIREMENTS

 

The Ticket Operations Manager assists with all aspects of the day-to-day operation of the Ticketing Department and works with the Ticket Operations Director to maintain a professional, organized, and customer friendly work environment. 

  

Responsibilities 

•          Responsible for the fulfillment of season, group, and individual ticket requests. 

•          Process payments, print tickets, and process daily sales reports. 

•          Assist in the implementation and creation of online ticketing promotions. 

•          Support any ticketed concerts, special events, and promotions held at Toyota Stadium. 

•          Generate reports based on promotions, sales, inventory, etc. 

•          Support Fan Relations team with reports and database maintenance. 

•          Work closely with ticket sales team to create and implement best practices and procedures. 

•          Support Ticket Sales staff with order processing, payment and ticket mailing. 

•          Research issues concerning customer accounts, ticket printing, and internet and online purchases. 

•          Coordinate customer mail outs throughout the year. 

•          Manage main box office windows during normal business hours – handle issues, questions and solve problems. 

•          Provide excellent customer service both externally and internally. 

•          All other duties as assigned. 

  

Requirements 

  • Well-organized, self-motivated, and the ability to handle multiple projects simultaneously.
  • Able to effectively communicate with customers of all backgrounds.
  • Proficient with various computer skills and want to learn new programs and/or systems.
  • Capable of reading and interpreting documents such as department manuals or written instructions.
  • Willing to work long hours and a flexible schedule, including but not limited to days, nights, mornings, weekends, and holidays.
  • Able to work a flexible schedule, including days, nights, mornings, weekends, and holidays.
  • Eligible to work in the United States.
  • Bi-lingual a Plus (Spanish)

  

Preferred Qualifications 

  • Experience using AXS or similar ticketing system is a plus.
  • Previous sports industry experience a plus.
  • Customer Service experience.
  • Experience with Microsoft Office applications.


THIS JOB APPLIES DIRECTLY TO THIS EMPLOYER
ref: (Ref_27341) 17 days ago
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